Expiry date: February 28, 2012
Hess Corporation is a leading global independent energy company,
engaged in the exploration and production of crude oil and natural
gas, as well as in refining and in marketing refined petroleum
products, natural gas, and electricity. Our vision is to maximize
shareholder value by enhancing financial performance and providing
long-term profitable growth. We attract and motivate highly talented
people who embrace their work with a passion to be the best. Hess
Corporation has offices in 20 countries across six continents. The
company headquarters is in New York City, with key regional
headquarters in Houston; London; Kuala Lumpur, Malaysia and
Woodbridge, N.J.
Currently we have a position open in our Jakarta office as an IT
Service Delivery Analyst (07648)
POSITION SUMMARY
This individual will work with a team of IT personnel responsible for
delivering IT Projects across country and may also extend to regional
or even global project.
The incumbent along with the IT Service Delivery Team Lead (ITDLT)
will be responsible for IT service delivery across the region and
ensuring customer satisfaction is maintained and improved.
The individual will oversee performance, availability and reliability
of all Windows desktops, blackberry, phones (desk and mobile),
printers, digital senders, door access system, office CCTV in the
country of support and other operational sites and will also work as
part of the wider IT team to help diagnose and resolve any network
and/or server issues.
The individual must have a high degree of customer focus and accept
ownership of problems. Where a problem cannot be resolved directly it
should be coordinated through to successful resolution by calling on
other members of the IT support organisation, IBM Service Desk or
external resource as required. At all times good communication with
the customer should be maintained to ensure they are aware of
progress.
The IT Service Delivery Analyst will also assist in the identification
and implementation of best practice desktop support. This will
include:
• Effective fault tracking procedure using the company helpdesk system
• Sharing of workload across the support team
• Use of remote support technology for locations where no onsite IT
support is available
• Sharing of knowledge/information and collaborate with team across the region
ROLES / RESPONSIBILITIES:
• Provide Project Management IT Infrastructure project and business
related requirement. • Provide and oversee desktop support in the
country or location of first instance support
• Provide first level support for other IT functions in region such as
network, voice, server etc. Coordinate callout of more technical
resource where required.
• Provide performance, availability and operability of user based
equipments such as desktops, laptops, blackberries, phone (desk and
mobile), printers and digital senders
• Maintain an ongoing dialogue with the business to identify service
delivery issues and improve/maintain customer satisfaction
• Provide reactive problem management and proactive problem analysis
• Provide appropriate problem status reporting to the IT Service
Delivery Team Lead
• Change management co-ordination – scheduling of downtime directly
with the business
• Work as part of a global IT team to ensure that corporate standards
are adhered at all times
• Provide induction of IT best support practices in region, policies and process
• Assist in IT project activity as required – e.g. setup of new
operational sites, infrastructure implementation and major software
upgrades etc.
• Proactively research and recommend potential improvements to the IT
service, toolset and resource to satisfy cost effective operational
requirements
• Provide backup support and coordination for regional sites
• Maintain hardware inventory and be directly responsible for the IBM
IMAC (install, maintain, add and change) process
• Ensuring all support calls are logged in the helpdesk system and
provide monthly analysis of issue trending to the Information System
Manager and ITDLT.
• Manage and/or provide coordination for desktop related projects like
desktop refresh, office relocation and other IT project implementation
• Provide support for IT systems, voice and data communication at
Shorebase, onshore and offshore drilling sites
ESSENTIAL REQUIREMENTS:
EXPERIENCE:
• Bachelor degree in Computer Science or related discipline with an IT
focus Appropriate Microsoft Accreditation (desired not essential)
• Minimum 3 year experiences in leading team or department
• Minimum 7 years experience in a direct hands on Desktop IT support role
• Prior experience of having lead or participated in one or more IT
related projects
• Significant knowledge/exposure related to IT disciplines such as
network and server.
SKILLS / COMPETENCIES:
• Good organizational, prioritising and interpersonal skills
• Good written and spoken communication skills in English
• Has contact with vendors, industry peers, and professional
associations to keep informed of existing and evolving industry
standards and technologies
• Able to work independently and willing to take project management
responsibilities
• Highly motivated and able to work and contribute effectively in a
regional team
For more information and to apply online, please visit
http://www.hess.com/careers and search E&P Jobs no later than 28
February 2012. Put the number you wish to apply in job number box in
search criteria page.
Please note that only shortlisted candidate will be invited for interview.
Hess Corporation is a leading global independent energy company,
engaged in the exploration and production of crude oil and natural
gas, as well as in refining and in marketing refined petroleum
products, natural gas, and electricity. Our vision is to maximize
shareholder value by enhancing financial performance and providing
long-term profitable growth. We attract and motivate highly talented
people who embrace their work with a passion to be the best. Hess
Corporation has offices in 20 countries across six continents. The
company headquarters is in New York City, with key regional
headquarters in Houston; London; Kuala Lumpur, Malaysia and
Woodbridge, N.J.
Currently we have a position open in our Jakarta office as an IT
Service Delivery Analyst (07648)
POSITION SUMMARY
This individual will work with a team of IT personnel responsible for
delivering IT Projects across country and may also extend to regional
or even global project.
The incumbent along with the IT Service Delivery Team Lead (ITDLT)
will be responsible for IT service delivery across the region and
ensuring customer satisfaction is maintained and improved.
The individual will oversee performance, availability and reliability
of all Windows desktops, blackberry, phones (desk and mobile),
printers, digital senders, door access system, office CCTV in the
country of support and other operational sites and will also work as
part of the wider IT team to help diagnose and resolve any network
and/or server issues.
The individual must have a high degree of customer focus and accept
ownership of problems. Where a problem cannot be resolved directly it
should be coordinated through to successful resolution by calling on
other members of the IT support organisation, IBM Service Desk or
external resource as required. At all times good communication with
the customer should be maintained to ensure they are aware of
progress.
The IT Service Delivery Analyst will also assist in the identification
and implementation of best practice desktop support. This will
include:
• Effective fault tracking procedure using the company helpdesk system
• Sharing of workload across the support team
• Use of remote support technology for locations where no onsite IT
support is available
• Sharing of knowledge/information and collaborate with team across the region
ROLES / RESPONSIBILITIES:
• Provide Project Management IT Infrastructure project and business
related requirement. • Provide and oversee desktop support in the
country or location of first instance support
• Provide first level support for other IT functions in region such as
network, voice, server etc. Coordinate callout of more technical
resource where required.
• Provide performance, availability and operability of user based
equipments such as desktops, laptops, blackberries, phone (desk and
mobile), printers and digital senders
• Maintain an ongoing dialogue with the business to identify service
delivery issues and improve/maintain customer satisfaction
• Provide reactive problem management and proactive problem analysis
• Provide appropriate problem status reporting to the IT Service
Delivery Team Lead
• Change management co-ordination – scheduling of downtime directly
with the business
• Work as part of a global IT team to ensure that corporate standards
are adhered at all times
• Provide induction of IT best support practices in region, policies and process
• Assist in IT project activity as required – e.g. setup of new
operational sites, infrastructure implementation and major software
upgrades etc.
• Proactively research and recommend potential improvements to the IT
service, toolset and resource to satisfy cost effective operational
requirements
• Provide backup support and coordination for regional sites
• Maintain hardware inventory and be directly responsible for the IBM
IMAC (install, maintain, add and change) process
• Ensuring all support calls are logged in the helpdesk system and
provide monthly analysis of issue trending to the Information System
Manager and ITDLT.
• Manage and/or provide coordination for desktop related projects like
desktop refresh, office relocation and other IT project implementation
• Provide support for IT systems, voice and data communication at
Shorebase, onshore and offshore drilling sites
ESSENTIAL REQUIREMENTS:
EXPERIENCE:
• Bachelor degree in Computer Science or related discipline with an IT
focus Appropriate Microsoft Accreditation (desired not essential)
• Minimum 3 year experiences in leading team or department
• Minimum 7 years experience in a direct hands on Desktop IT support role
• Prior experience of having lead or participated in one or more IT
related projects
• Significant knowledge/exposure related to IT disciplines such as
network and server.
SKILLS / COMPETENCIES:
• Good organizational, prioritising and interpersonal skills
• Good written and spoken communication skills in English
• Has contact with vendors, industry peers, and professional
associations to keep informed of existing and evolving industry
standards and technologies
• Able to work independently and willing to take project management
responsibilities
• Highly motivated and able to work and contribute effectively in a
regional team
For more information and to apply online, please visit
http://www.hess.com/careers and search E&P Jobs no later than 28
February 2012. Put the number you wish to apply in job number box in
search criteria page.
Please note that only shortlisted candidate will be invited for interview.
__._,_.___
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